Views of Users towards the Quality of Hospital Information System in Training Hospitals

Ali Vafaee, Mohammad Vahedian, Habibollah Esmaeily, Khalil Kimiafar


Background: Users of hospital information system (HIS) use these systems dur­ing working day and know its problems better than oth­ers know. Studying their views is very important and can be espe­cially effective in the development of the in­formation system. The aim of this study was to investigate the users' views to­wards the qual­ity of hospital information system in the training hospitals of Mash­had University of medical sciences.

Methods: The current study was an applied research in Training Hos­pitals of Mash­had (East of Iran), which was conducted with de­scriptive cross-sectional method.  A four-section questionnaire was de­signed for data collection consisting of: characteristics of informa­tion quality, reasons of low quality of information, accessi­bility of infor­mation and decision support. Validity and reliability were tested and SPSS was used for data analysis. 

Results: 62.8% of users explained that one of reasons of low qual­ity information was a problem related to obtaining information. 47.7% of them were unsatisfied with hospital information system abil­ity for decision-making support. In general, 53.2% of users were slightly satisfied with the overall quality information of the sys­tem.

Conclusion: There are some problems concerning information qual­ity of HIS in Mashhad training hospitals. These problems in­clude inappropriate information qual­ity of the system and incom­patibility with user needs which leads to de­creased satisfaction of us­ers towards the system.


Hospital Information System, Hospital Information Quality, Iran

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